Privacy Policy – pkr565 Data Protection & User Privacy

01 Introduction

pkr565, operating through pkr565.pro, takes the privacy of its members seriously. This Privacy Policy describes how we collect, handle and protect personal information when you use our platform — including the website, mobile app, sports betting section, casino games, bingo hall and any promotions or communications connected to your account.

By registering an account or using any part of the pkr565 platform, you acknowledge that you have read this Privacy Policy and that you consent to your personal data being processed as described here. If you have any questions about how your information is handled, the contact details at the end of this document are the right place to start.

We review this policy periodically and will post any material updates here with a revised effective date. We encourage members to check this page from time to time so they are always aware of what information we hold and why.

02 Data We Collect

We collect personal information from you in several ways — some directly when you provide it and some automatically through your use of the platform. The categories of information we collect are set out below.

We do not collect sensitive personal categories such as political opinions, religious beliefs or biometric data beyond what is required for identity verification purposes.

03 How We Use Your Data

The personal information we collect is used for specific, legitimate purposes connected to the operation of the pkr565 platform. We do not process your data beyond what is necessary for those purposes.

• Account management: Creating and maintaining your pkr565 account, verifying your identity and keeping your account secure.
• Transaction processing: Handling deposits and withdrawals in PKR across supported payment methods including JazzCash, Easypaisa, Raast, bank transfer and cards.
• Platform delivery: Providing access to sports betting markets including cricket, PSL, T20 and football, casino games, live casino, bingo and all other platform features.
• Promotions & bonuses: Managing eligibility for welcome bonuses, reload offers, PSL promotions and VIP programme rewards, and verifying that bonus terms are met correctly.
• Customer support: Responding to queries, resolving complaints and processing account-related requests through live chat and email.
• Fraud prevention: Detecting and preventing duplicate accounts, bonus abuse, money laundering and other activity that violates our Terms and Conditions.
• Responsible gaming: Monitoring activity patterns to support responsible gaming tools such as deposit limits, self-exclusion and session management.
• Platform improvement: Analysing aggregated usage data to improve the platform, fix issues and develop new features.
• Communications: Sending account-related notifications, promotional communications (where consent has been given) and updates about changes to the platform or these policies.

04 Legal Basis for Processing

pkr565 processes personal data on several legal grounds depending on the nature of the processing activity:

• Contract performance: Processing necessary to deliver the services you have signed up for — account management, payment processing, game access and support.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention and aggregate analytics, where our legitimate business interest does not override your data protection rights.
• Legal obligations: Processing required to meet anti-money laundering requirements, identity verification obligations or other legal duties applicable to the platform.
• Consent: For marketing communications, promotional emails and optional personalisation features, where you have given clear consent. You can withdraw this consent at any time by contacting support.

05 Data Sharing

We share personal data only where it is necessary to operate the platform, meet legal requirements or protect members from harm. The third parties with whom we share data are described below.

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card processors receive the transaction details necessary to process your deposits and withdrawals. They are bound by their own privacy obligations and do not receive data beyond what is needed for the transaction.
• Game providers: Third-party game studios whose titles are integrated into the pkr565 platform receive the minimum session data required to run games and return results. They do not receive your full account profile.
• Identity verification services: When identity documents are submitted for KYC, they are processed by a verification service operating under appropriate data protection standards.
• Customer support platforms: Support chat and ticket systems process your communications to enable the support team to respond to your queries.
• Analytics and security tools: Aggregated, anonymised usage data may be shared with analytics providers to support platform improvement. Individual behavioural data is not passed to these providers in identifiable form.
• Legal and regulatory bodies: Where required by applicable law, we may disclose information to relevant authorities. We will only do this where legally required or where we have a good-faith belief that disclosure is necessary to prevent serious harm.

06 Data Retention

We retain personal data for as long as is necessary for the purpose it was collected, or as required by applicable legal obligations. The general retention approach for different categories of data is:

• Account and identity data: Retained for the duration of your membership and for a period of up to five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction histories in PKR are retained for a minimum of five years to support financial record-keeping obligations.
• Activity and betting history: Betting and gaming activity records are retained for up to three years after account closure and may be held longer where required for dispute resolution or fraud investigation purposes.
• Communications data: Support chat logs and email correspondence are retained for up to two years, or longer where relevant to an ongoing dispute or investigation.
• Technical and device data: IP logs and session data are retained for up to 12 months in standard operation.

When data is no longer required for any retention purpose, it is securely deleted or anonymised.

07 Security Measures

pkr565 applies technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. The security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and the pkr565 servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls limiting which staff and systems can access personal data, based on the principle of least privilege.
• Regular security assessments and monitoring for suspicious access patterns or potential breaches.
• Two-factor authentication options available to members to protect their own accounts.

While we take the security of your data seriously, no online platform can guarantee absolute security. Members are responsible for protecting their own login credentials and should contact support immediately if they suspect their account has been compromised.

08 Cookies & Tracking Technologies

pkr565 uses cookies and similar tracking technologies to enable the platform to function correctly, remember your preferences and improve your experience. The types of cookies we use are:

• Essential cookies: Required for the platform to operate — these handle your login session, security tokens and basic site functionality. They cannot be disabled without affecting the platform.
• Performance cookies: Collect anonymised data about how pages are used and how the platform performs, to help us identify and fix issues.
• Functional cookies: Remember your preferences such as language settings, preferred sports or display options.
• Analytics cookies: Used to understand aggregate usage patterns across the platform. Individual data is anonymised before being used for analysis.

Most browsers allow you to control cookie settings. You can configure your browser to block or delete cookies, though this may affect the functionality of some parts of the pkr565 platform. Essential cookies are required for login and account access to work.

09 Your Rights Over Your Data

As a pkr565 member, you have the following rights regarding your personal information. To exercise any of these rights, contact the support team using the details in Section 12.

• Right of Access

  You can request a copy of the personal data pkr565 holds about you. We will respond to verified requests within a reasonable timeframe.
• Right to Rectification

  If any of your personal data held by pkr565 is inaccurate or incomplete, you can request that it be corrected. You can update basic contact details directly in your account settings.
• Right to Erasure

  You may request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to our legal retention obligations which may require us to retain certain records.
• Right to Restrict Processing

  In certain circumstances you can ask us to limit how we use your data while a query or objection is being resolved.
• Right to Data Portability

  Where technically feasible, you can request a machine-readable copy of the personal data you provided to pkr565.
• Right to Object

  You can object to processing based on legitimate interests, including direct marketing. If you no longer wish to receive promotional communications, contact support or use the unsubscribe option in marketing emails.

10 Minors & Age Policy

pkr565 is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If during account verification or review we determine that an account holder is under 18, the account will be closed immediately and any funds or bonuses will be dealt with according to our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered an account on pkr565, please contact our support team at once so the account can be reviewed and closed if necessary.

11 Changes to This Privacy Policy

pkr565 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, process data or meet legal requirements. When a material change is made, the revised policy will be posted on this page with an updated effective date.

We recommend checking this page periodically. For significant changes that affect how your personal data is used, we will make reasonable efforts to notify you — for example by displaying a notice in your account or sending an email to the address registered on your account.

Continued use of the pkr565 platform after any update to this policy constitutes your acceptance of the revised version.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or want to raise a privacy concern, please contact the pkr565 support team:

[email protected]

Support is available 24/7 via live chat on the platform. For privacy-specific requests, please include your registered account email address and a clear description of your request so the team can handle it efficiently.

For general account questions, the FAQ page covers most common topics and is a good starting point before contacting support.